1. HOW CAN I CALCULATE TOTAL PRICE.
OUR DISCOUNT COURIER RATES(DHL.UPS.TNT.FEDEX.EMS) + OUR PICK UP RATES, YOU COULD SEE THE CHEAPEST DISCOUNTRATES OF FIVE EXPRESS COMPANIES ON OUR WEBSITE ,BUT YOU MUST REGISTER  FISRT TO SEE THE RATES. We usually suggest you with one best rate once you provide cargo details to us.

2. WHAT WEIGHT DO YOU CONSIDER 
 ACTUAL WEIGHT AND VOLUMETRIC WEIGHT MAY DIFFER,CHARGES WILL BE MADE FOR THE HEAVIER OF THESE WEIGHTS

3. WHAT IS VOLUMETRIC WEIGHT?
   LENGTH(CM) X WIDTH(CM) X HEIGHT(CM) /5000= KG   ( change from 2009 )

4. WHO WILL COLLECT OUR CARGO.
   We will arrange the package pick up. and all the collections are done by  respective express companies in china .

5. HOW LONG WILL IT TAKE YOU TO ARRANGE FOR CARGO COLLECTION
   Depending on your booking time. PICKING FROM SOUTH OF CHINA OR NORTH OF CHINA WILL SPEND US 2 DAYS. IT'S VERY FAST.

7. WHEN WILL US PAY FOR THE COURIER ?
  WE SUGGEST YOU'D BETTER ARRANGE IT WHEN YOU ASK US TO PICK UP IT. SINCE THE TRANSFER WILL SPENT 3 DAYS OR MORE  FROM OVERSEAS COUNTRIES TO CHINA. WHEN WE GET YOUR COURIER, MEANTIME RECEIVE YOUR PAYMENT.

8. WHAT HAPPENS IF THE WEIGHT OF THE PARCEL IS ABOVE OUR INFORM 
   SOMETHIMES THE WEIGHT YOU GOT FORM YOUR SUPPLIER IS NOT CORRECT, OR YOU DON'T KNOW THE EXACT WEIGHT AND DIMENSIONS OF YOUR CARGO.WE WILL CHECK THE FINAL VOLUME AND WEIGHT AFTER WE PICKED IT UP. AND UPDATE YOU THE CORRECT INFO. AND ALL THE WEIGHT AND VOLUME WILL BE MEASURED ELECTRONICALLY BY THE FIVE COURIERS .NO ANY MISTAKE.
   IF THIS HAPPEND ,AND YOUR ARE 1ST ORDER HERE , WE WILL ASK YOU TO PAY FOR THE DIFFERENCE. AND WE WILL NOT DISPATCH YOUR COURIER UNTILL THE PAYMENT IS CLEARED. ONCE YOUR ARE OUR REGISTERED CUSTOMS , YOU COULD PAY FOR THE DIFFERENCE AFTER WE DISPATCH YOUR COURIER.

9. HOW CAN I TRACK MY COURIER ?
  WE WILL INFORM YOU THE TRACKING NO. OF WHICH EXPRESS COMPANY YOU CHOOSED .such as DHL.UPS.FEDEX.TNT.EMS

10. WHAT'S THE PAYMENT TERM ?
   ALL PAYMENT MUST BE PREPAID ,COLLECT IS NOT ALLOWED. SINCE WE PAY TO THE FIVE EXPRESS COURIERS DIRECTLY. AND DON'T ASK THEM COLLECT ANY PAYMENT.

11. Does your price include customs duty ?
   NO. our courier service rates does't include the cost of paying taxes to customs in the destinsation country

12.I STILL HAVE SOME QUESTIONS LEFT, WHAT CAN I DO ?
   PLEASE SEND MESSAGE TO Givon@discountcourier.cn ,You will get our reply in 12 hours.